剑桥雅思15 Test4 Part1雅思听力原文
MAN: Hello. Do you mind if I ask you some questions about your journey today? We’re doing a customer satisfaction survey.
SOPHIE: Yes. OK. I’ve got about ten minutes before my train home leaves. I’m on a day trip.
MAN: Great.Thank you. So first of all, could you tell me your name?
SOPHIE: It’s Sophie Bird.
MAN: Thank you. And would you mind telling me what you do?
SOPHIE: I’m a journalist (Q1).
MAN: Oh really? That must be interesting.
SOPHIE: Yes. It is.
MAN: So was the reason for your visit here today work?
SOPHIE: Actually, it’s my day off. I came here to do some shopping (Q2).
MAN: Oh right.
SOPHIE: But I do sometimes come here for work.
MAN: OK. Now I’d like to ask some questions about your journey today, if that’s OK.
SOPHIE: Yes.No problem.
MAN: Right, so can you tell me which station you’re travelling back to?
SOPHIE: Staunfirth (Q3), where I live.
MAN: Can I just check the spelling? S-T-A-U-N-F-I-R-T-H?
SOPHIE: That’s right.
MAN: And you travelled from there this morning?
SOPHIE: Yes.
MAN: OK, good. Next, can l ask what kind of ticket you bought? I assume it wasn’t a season ticket, as you don’t travel every day.
SOPHIE: That’s right. No, I just got a normal return (Q4) ticket. I don’t have a rail card so I didn’t get any discount. I keep meaning to get one because it’s a lot cheaper.
MAN: Yes – you’d have saved 20% on your ticket today. So you paid the full price for your ticket?
SOPHIE: I paid £23.70 (Q5).
MAN: OK. Do you think that’s good value for money?
SOPHIE: Not really. I think it’s too much for a journey that only takes 45 minutes.
MAN: Yes, that’s one of the main complaints we get. So, you didn’t buy your ticket in advance?
SOPHIE: No. I know it’s cheaper if you buy a week in advance but I didn’t know I was coming then.
MAN: I know. You can’t always plan ahead. So, did you buy it this morning?
SOPHIE: No, it was yesterday.
MAN: Right. And do you usually buy your tickets at the station?
SOPHIE: Well, I do usually but the ticket office closes early and I hate using ticket machines. I think ticket offices should be open for longer hours, There’s always a queue for the machines and they’re often out of order.
MAN: A lot of customers are saying the same thing.
SOPHIE: So to answer your question…l got an e-ticket online (Q6).
MAN: OK. Thank you. Now I’d like to ask you about your satisfaction with your journey. So what would you say you were most satisfied with today?
SOPHIE: Well, I like the wifi on the train. It’s improved a lot. It makes it easier for me to work if I want to.
MAN: That’s the first time today anyone’s mentioned that. It’s good to get some positive feedback on that.
SOPHIE: Mmm
MAN: And, is there anything you weren’t satisfied with?
SOPHIE: Well, normally, the trains run on time and are pretty reliable but today there was a delay (Q7); the train was about 15 minutes behind schedule.
MAN: OK. I’ll put that down. Now I’d also like to ask about the facilities at this station. You’ve probably noticed that the whole station’s been upgraded. What are you most satisfied with?
SOPHIE: I think the best thing is that they’ve improved the amount of information (Q8) about train times etc. that’s given to passengers -it’s much clearer-before there was only one board and I couldn’t always see it properly-which was frustrating.
MAN: That’s good. And is there anything you’re not satisfied with?
SOPHIE: Let’s see… I think things have generally improved a lot. The trains are much more modern and I like the new café. But one thing is that there aren’t enough places to sit down, especially on the platforms (Q9).
MAN: OK – so I’ll put ‘seating’ down, shall I, as the thing you’re least satisfied with?
SOPHIE: Yes. OK
MAN: Can I ask your opinion about some of the other facilities? We’d like feedback on whether people are satisfied, dissatisfied or neither satisfied nor dissatisfied.
SOPHIE: ОK.
MAN: What about the parking (Q10) at the station?
SOPHIE: Well to be honest, I don’t really have an opinion as I never use it.
MAN: So, neither satisfied nor dissatisfied for that then.
SOPHIE: Yes, I suppose so…
MAN: OK, and what about…?
剑桥雅思15 Test4 Part1雅思听力答案
1. journalist
2. shoppinig
3. Staunfirth
4. return
5. 23.70
6. online
7. delay
8. information
9. platform
10. parking
剑桥雅思15听力第四套题目第一部分的主题为铁路服务满意度调查。一名铁路公司的工作人员向Sophie询问她对铁路服务是否满意。按照惯例，我们总结下其中出现的雅思听力高频词汇。
雅思听力高频词汇
satisfaction n. 满意，满足
例句：She looked back on her career with great satisfaction. 回顾自己的事业，她深感欣慰。
survey n. 调查
例句：A recent survey showed 75% of those questioned were in favour of the plan. 最近的民意调查显示，有75%的调查对象支持这项计划。
occupation n. 职业
例句：Please state your name, age and occupation below. 请在下面写明姓名、年龄和职业。
ticket n. 票
例句：Tickets are available from the Arts Centre at £2.50. 艺术中心有票，每张2.50英镑。
purchase v. 购买
例句：The equipment can be purchased from your local supplier. 这种设备可从您当地的供应商购买。
discount n. 折扣
例句：They give discount to visitors in groups. 他们对团体来宾打折扣.
run v. 运行
例句：His stepfather ran a prosperous paint business. 他的继父经营着一家生意红火的涂料公司。
available adj. 可用的，有空的
例句：Tickets are available free of charge from the school. 学校有免费票。
journalist n. 记者，新闻工作者
例句：His answer to the journalist is a shrewd one. 他回答记者的问题是很机敏的.
delay n. 延误
例句：There’s no time for delay. 没有时间了，不能拖延了。
platform n. 月台，站台
例句：The train now standing at platform 1 is for Leeds. 停靠在1号站台的火车是开往利兹的。
